Language

Info: > Note: Last updated on 18 Oct 2025 Our Language Feature is designed to help you reach a global audience by making your platform experience, content, and communications available in the languages that matter most to your consumers. By supporting multiple languages across interfaces, content, and messaging, you can deliver a seamless, localised experience that builds trust and drives engagement no matter where your consumers are booking from.

Key Benefits

• Global Reach: Engage consumers in their preferred language, increasing satisfaction and conversion.

• Consistent Experience: Ensure menus, instructions, product content, and communications are clear and localised across all touchpoints.

• Flexible Configuration: Choose the right mix of interface, content, and message languages to suit your audience and operational teams.

• Seamless Multilingual Delivery: We manage the setup and logic, so your users always see the right language at the right time.

• Brand Alignment: Deliver a branded, localised experience that reflects your identity in every market.

How It Works

1. Language Types: The platform supports three key language types:

   • Interface Language: Controls the language of menus, buttons, and instructions in admin, agent, and consumer experiences.

   • Content Language: Determines how product descriptions, place names, reviews, and other data are displayed.

   • Message Language: Used for transactional and marketing messages, such as booking confirmations sent via email, SMS, or WhatsApp.

2. Collaborative Setup: We work with you to identify the languages needed for your customers and teams. We configure your environment to support these languages across the full journey from discovery to booking and beyond.

3. Multichannel Support: Language features are available across web, mobile, and messaging channels, ensuring a consistent experience everywhere your consumers interact.

4. Ongoing Management: As your needs evolve, we can update or expand your language setup to support new markets or audiences.

Partner Actions

• Specify Language Needs: Let us know which languages your team and consumers require for content, interface, and communications.

• Provide Translations (if needed): Supply any custom translations or approve our standard language packs.

• Review and Approve: Validate the language configuration before launch to ensure it meets your brand and customer requirements.

Additional Notes

• Feature Availability: Most language features are enabled by default, but advanced configurations or additional languages may require setup.

• Customisation: Language support can be tailored to your operational needs and customer journey.

• Limitations: Some content or communications may require partner-supplied translations for full localisation.

• Regional Compliance: We ensure language features comply with relevant local regulations and best practices.

We’re here to help you deliver a world-class, localised experience for every customer.