Holibob Docs

Channel

Info: > Note: Last Updated on 23 Oct 2025

Channel

Our Channel feature allows you to offer a branded, customisable storefront and booking experience to your consumers. Each Channel is managed through our unified Control Centre, making it easy for you to set up, configure, and manage your channels. Whether you want to use our white-label storefront, manage your own configuration, or access products via API, the Partner Channel is your gateway to delivering a seamless booking journey for your consumers.

Key Benefits

  • Centralised Management: Easily manage users, suppliers, and sales agencies (if applicable) for your Channel, all from a single Control Centre.

  • User Management: Add, edit, or remove users and assign appropriate roles to ensure your team has the right access.

  • Supplier Management: Keep your supplier list up to date, ensuring your consumers have access to the right products.

  • Sales Agency Management: If your business model includes sales agencies, manage their details and permissions within your channel.

  • Brand Customisation: Tailor your storefront’s logo, colours, and content to reflect your brand identity.

  • Flexible Branding: Update your branding and storefront configuration at any time, with changes reflected instantly.

How It Works

The Partner Channel is designed to give you and your team the ability to manage the essential elements needed for your consumer-facing experience. Within a Partner Channel, you can:

1. Manage Users

  • Add Users: Invite new users to your channel and assign them roles such as admin or test user.

  • Edit User Details: Update user information and permissions as needed.

  • Remove Users: Remove users who no longer require access to the channel.

2. Manage Suppliers

  • Add Suppliers: Associate new suppliers with your channel to make their products available for your consumers.

  • Edit Supplier Information: Update supplier details to ensure accuracy and compliance.

  • Remove Suppliers: Remove suppliers from your channel if they are no longer relevant to your offering.

3. Manage Sales Agencies (If Applicable)

  • Add Sales Agencies: If your business model includes sales agencies, you can add them to your channel.

  • Edit Sales Agency Details: Update information and permissions for each sales agency.

  • Remove Sales Agencies: Remove sales agencies that are no longer active or required.

Partners' Action

  • Configure Branding: Upload your logo, select your brand colours, and customise the storefront’s appearance.

  • Set Up Products: Choose which products to display and configure pricing and availability.

  • Manage Users: Assign admin and test users for your team to manage and test the channel.

  • Test the Experience: Use the sandboxed consumer and test trip to simulate real bookings and ensure everything works as expected.

  • Go Live: Once satisfied, share your branded storefront URL with your consumers or complete your API integration.

  • Ongoing Updates: Regularly review and update your channel’s branding, products, and settings as your business evolves.

Additional Notes

  • Distribution Access: All distribution methods are accessible from the Control Center.

  • Permissions: Manage user permissions at the partner, channel, or user level to ensure secure and appropriate access.

  • Test Trips: For Consumer V2 and V3 storefronts, a test trip is always available for ongoing testing and training.

  • Mobile & Desktop: The consumer storefront is designed to provide a seamless experience on both mobile and desktop devices.

  • Languages: Storefront supports multiple languages

  • Branding Flexibility: You can update your branding and storefront configuration at any time without downtime.