Info: > Note: Last Updated on 23 Oct 2025

Bookings

Our Bookings feature manages the transition from selection to confirmation. It handles the creation, modification, and tracking of reservations, ensuring that all details are accurately captured and communicated. For agents, it supports book-on-behalf-of workflows, while for consumers, it provides clear visibility into their upcoming experiences.

Key Benefits

• End-to-end booking management: Handle everything from availability search to ticket delivery.

• Flexible integration: Use our ready-made booking flows or build your own with our APIs.

• Automated communications: Customers and suppliers receive timely, branded emails and vouchers.

• Real-time updates: Always show accurate availability and pricing.

• Easy amendments and cancellations: Manage changes and refunds with clear rules.

• Secure and transparent: Every booking and transaction is tracked for peace of mind.

How It Works

1. Availability Search
   Customers can search for available products, dates, and times in real time, ensuring they only see what’s bookable.

2. Booking Creation & Guest Questions
   When a customer selects an experience, the system collects all required guest details and any custom questions (like dietary needs or pickup location). These questions can be tailored to each product or partner.

3. Booking Commit & Payment
   Once details are confirmed, the booking is finalized and payment is processed. The system checks that all information is still valid before committing, so customers never book something that’s no longer available.

4. Automated Communications
   After booking, customers and suppliers receive confirmation emails, tickets, and reminders. These can be branded and sent in multiple languages, ensuring a professional and localized experience.

5. Vouchers & QR Codes
   Customers receive digital vouchers and QR codes for entry. These can be scanned on arrival to validate and “consume” the booking, supporting both group and individual check-ins.

6. Amendments & Cancellations
   Bookings can be amended or cancelled according to clear policies. The system automatically checks if a booking is eligible for changes or refunds, and processes them accordingly.

7. Finance & Reporting
   Every transaction is logged, making it easy to reconcile payments, track commissions, and generate reports 6.

8. Error Handling
   The system automatically retries failed actions, notifies support if needed, and keeps all parties informed—so issues are resolved quickly and bookings stay on track.

9. Integration Options
   Partners can use Holibob’s embeddable booking widgets for a quick setup or connect directly via API for a fully customized experience.

Visual Example: Booking Flow

Partner Actions

• Quick Start: Use our embeddable booking widgets for a fast, no-code setup.

• Custom Integration: For more control, integrate with our APIs (technical resources required).

• Configuration: Set up your products, guest questions, and branding preferences in the partner portal.

• No ongoing maintenance: The system handles updates, communications, and error recovery automatically.

Additional Notes

• Limitations: Some advanced features (like custom API flows) may require technical integration.

• Feature toggles: Most features are enabled by default, but can be customized to fit your needs.

• Languages: Automated emails and vouchers support multiple languages.

• Security: All bookings and transactions are securely logged and auditable.

Support / Questions

For assistance, customisation requests, or technical support, don't hesitate to get in touch with your Partner Success Manager or your usual representative.