Consumer

Info: > Note: Last updated on 18 Oct 2025 Our Consumer Features are designed to provide your customers with a seamless, secure, and empowering experience throughout their journey. These features enable consumers to manage their bookings, receive timely communications, and exercise control over their personal data, all while ensuring compliance with privacy regulations and maintaining a high standard of user experience. By leveraging these capabilities, partners can deliver a trusted, transparent, and user-friendly service that builds loyalty and satisfaction.

Key Benefits

Empowered Consumers: Customers can view, amend, or cancel their bookings and manage their preferences directly online.
Enhanced Support: Agents and customer service teams can quickly locate and assist consumers using instant navigation and booking management tools.
Data Privacy & Compliance: Built-in privacy controls, including cookie consent management and support for data deletion requests, ensure compliance with global regulations.
Flexible Booking Management: Consumers can amend availabilities, request cancellations (including forced cancellations where permitted), and receive real-time updates.
Book on Behalf: Agents can create or modify bookings on behalf of consumers, streamlining support and sales processes.
Transparent Communication: Automated, branded transactional emails keep consumers informed at every stage of their journey.

How It Works

Cookie Consent Management: Consumers are presented with clear options to manage their cookie preferences, ensuring transparency and compliance with privacy laws.
Consumer Domain UX: Agents and support teams can instantly navigate to any consumer, trip, or booking using unique identifiers (such as name, email, or booking code), making support fast and efficient.
Manage My Booking: Consumers can access a dedicated portal to view booking details, download vouchers, amend availabilities (such as changing dates or options), and initiate cancellations within policy.
Instant Navigation & Summary: Agents can quickly locate any consumer or booking, view detailed summaries, and assist with amendments or cancellations as needed.
Forced Cancellation: For exceptional cases, authorized agents can process cancellations outside standard policy, ensuring flexibility for your consumers.
Book on Behalf: Agents can search for products and add availabilities to existing bookings, or create new bookings for consumers who need assistance.
Privacy and Data Protection: Consumers can request the deletion of their personal data (“right to be forgotten”), and it will process these requests in accordance with applicable regulations.
Transactional Communications: Automated emails keep consumers informed about booking confirmations, amendments, cancellations, and other key events.

Partner Actions

Provide Access: Ensure your customer service and sales teams have the necessary permissions to use the Consumer Domain tools.
Branding Materials: Supply logos, colors, and templates for branded communications and booking portals.
Support Privacy Requests: Respond promptly to consumer data deletion or privacy requests, coordinating with us at any point when needed.
Review and Approve: Validate the configuration of consumer-facing features before launch to ensure alignment with your brand and policies.

Additional Notes

Feature Availability: Some advanced features (such as forced cancellation or book on behalf) may require specific permissions or configuration.
Regional Compliance: Privacy and data protection features are designed to comply with major global regulations, but partners should review local requirements.
Customization: Most consumer features can be tailored to fit your operational needs and customer journey.
Limitations: Certain amendments or cancellations may be restricted based on supplier policies or booking conditions.

We are committed to helping you deliver a secure, compliant, and outstanding experience for your customers.