Features
Features
Welcome to the Features Documentation, your central resource for exploring the system's capabilities.
This documentation is designed to help partners understand the features available across the platform and how they can be used to support your business goals. Whether you're integrating with our APIs, managing supplier relationships, or enhancing the consumer experience, this guide provides a clear overview of the tools and functionality Holibob offers.
What’s Included
The system is made up of several feature areas:
Booking - Tools for handling the full booking lifecycle from search to confirmation.
Brand -
Channel -
Communication - Messaging functionality for keeping consumers, suppliers, and partners informed.
Configuration - Setup and customization options to tailor the platform to your needs.
Consumer - Tools designed to support, protect, and understand customers throughout their journey, including cookie consent management, data privacy compliance, direct support, and assisted bookings.
Data Analytics and Reporting - Centralized tools and infrastructure that provide accurate, timely insights through reports and dashboards, helping internal teams and partners make informed decisions and optimize performance.
Experience Marketing Platform - Personalization tools that use consumer trip data to power dynamic, conversion-focused landing pages tailored to each traveller’s destination, preferences, and real-time context.
Extranet - A secure, centralised partner workspace for managing products, bookings, suppliers, and consumer data through an organised, role-based interface.
Event-Driven Architecture - A scalable, decoupled system design that enables real-time responsiveness and automation by allowing platform services to react to key events like bookings or product updates without direct dependencies.
Finance and Payment - Flexible tools for managing pricing, payments, commissions, promo codes, and policies, enabling seamless transactions and clear financial control for both partners and customers.
Language - Support for interface, content, and message languages across the platform to deliver a fully localized experience for global consumers, partners, and suppliers.
Location & Geo - Foundational tools for associating location data with products, bookings, and users, enabling destination-based discovery and contextually relevant travel experiences.
Product - A flexible set of tools for managing, discovering, and recommending experiences through dynamic search, rich content editing, smart tagging, and destination-based browsing.
Security - Role-based access controls and secure login methods that ensure users only access the data and tools relevant to their responsibilities within the platform.
System - Core platform functionality that supports performance, availability, configuration, and content delivery to ensure a fast, flexible, and reliable experience across all use cases
Supplier - Tools that enable partners to onboard, invite, and empower suppliers to manage their products, availability, and content within the platform, while maintaining partner-level oversight.